Getting Started in CSN
A playlist is available for new users to CSN, or any users that would like a refresher. Videos include: How to Create an Account, Security, Entities & Roles, Dashboards & Widgets, CSN Features (messaging, support tickets, Iowa map), and Legal Residence. Email CSNstaff@iowacounties.org to get the link for learning videos.
Expert Users
There are expert users to assist CSN users enter client information, claims, funding requests, etc. It is the responsibility of expert users to learn new features within CSN and test the new features in the system prior to production releases.